Refund & Delivery Policy

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This policy explains how orders are delivered and when you are entitled to a refund to your Viridian wallet.

1. How delivery works

  • Limiteds are delivered as a player-to-player trade sent to the Roblox account you provide. You must keep your trades open and meet any stated requirements until the trade arrives.
  • Toy codes appear in your Purchases (and are emailed to you) once prepared.
  • Robux prizes/purchases are paid to your Roblox account — either directly or by purchasing a product you create for the stated amount.

2. Refunds for orders we fulfil

If we cannot deliver an order fulfilled by Viridian (for example, an item becomes unavailable, or you do not meet the trade requirements), we mark the order as an error and refund the full amount to your Viridian wallet. Refunds are issued to your wallet balance, not back to your original payment method, unless required by law.

3. Seller orders & the report window

  • Some items are sold by approved third-party sellers. The seller fulfils the order and must confirm it has been sent.
  • After a seller marks an order delivered, there is a buyer report window during which you can report a problem if you did not receive your item.
  • If you report within the window and we confirm the item was not delivered, we refund the full amount to your wallet and recover the funds from the seller.
  • Seller earnings are held as "pending" during this window precisely so buyers are protected.

4. When refunds are not available

  • Items that were correctly delivered (for example, a trade you accepted, or a toy code revealed to you) are not refundable.
  • Problems caused by incorrect Roblox details you provided, closed trades, or not meeting the stated requirements.
  • Losses caused by actions of Roblox Corporation against your account.
  • Abuse, fraud, or attempts to double-claim a refund and keep the item.

5. Wallet balance & withdrawals

Your wallet balance is spent on the Service. Approved sellers may withdraw their available earnings via the methods offered in the seller dashboard, subject to the hold window above. Deposits made by crypto are credited after on-chain confirmation, minus the stated network fee.

6. How to request a refund or report

Use the "Report a problem" option on the relevant order in your Purchases within the report window, or reach us on our Discord community with your order number.

7. Chargebacks

Please contact us before disputing a payment with your bank or provider — we can usually resolve issues quickly. Fraudulent chargebacks may result in account termination and loss of balance.

This document is a general template and not legal advice. Consider having a lawyer review it for your jurisdiction.